Cancellations

1.1 Pre-Shipment Cancellation Requests. You may request cancellation by emailing info@ramotrading.com with your order number. Cancellation is not guaranteed. Once an order enters processing (including picking, packing, verification, labeling, or routing), it may be impractical or impossible to stop shipment.

1.2 Post-Shipment. Orders cannot be canceled once shipped. You must follow the authorized return process below (if eligible).

Refused / Undeliverable / Unclaimed Shipments

Refused, unclaimed, or undeliverable shipments (including incorrect/insufficient address, refusal, failure to accept delivery, failure to retrieve from a pickup location, or multiple failed delivery attempts) are subject to a twenty-five percent (25%) restocking fee, plus all outbound and return shipping/handling charges and any carrier-imposed fees (including return-to-sender fees).

Returns (Eligible Items Only) — 30 Days; RMA Required

3.1 Return Window. You may request a return of eligible items within thirty (30) days of delivery.

3.2 Return Conditions (All Required). To be eligible, an item must be:

• unused, uninstalled, and unmodified,
• in sealed, original packaging (including all accessories, manuals, inserts, and components), and
• returned only after issuance of a Return Merchandise Authorization (“RMA”).

3.3 RMA Required; Unauthorized Returns Refused. Returns shipped without an RMA may be refused and returned to the sender at the customer’s expense or otherwise handled at our discretion to the extent permitted by law.

3.4 Restocking / Inspection Fee (Authorized, Non-Defective Returns). Except where prohibited by law or where a return is due solely to our error, authorized non-defective returns may be subject to a restocking/inspection fee of fifteen percent (15%) to twenty-five percent (25%), determined in our reasonable discretion based on the product type, condition, testing/verification requirements, and manufacturer requirements. This fee is intended to cover inspection, verification/testing, repackaging, and restocking costs.

3.5 How to Request an RMA. Email info@ramotrading.com with your order number, item(s), quantity, reason for return, and photos/serial numbers if requested.

Non-Returnable / Final Sale Items (Strict)

Unless required by law, the following are non-returnable and final sale:

• Sale/clearance items and items labeled “Final Sale,” “As-Is,” or similar
• Special orders, custom orders, and made-to-order items
• Downloadable software, license keys, and gift cards
• Consumables and single-use items (including, by way of example, reagents, chemicals, sensors, and single-use medical/dental supplies)
• Hygiene / Sterile / Clinical-Use Items: any item intended for clinical or hygienic use, or any product with a broken sterile seal, opened packaging, or compromised tamper-evident seal
• Installed / Activated Items: any equipment that has been powered on, calibrated, programmed, registered, installed, integrated, used in production/clinical settings, or otherwise placed into service
• Any item returned incomplete, missing components, or not in original condition

Damaged, Shortage, Wrong Item, or Defect Claims

5.1 48-Hour Notice Requirement. You must report shipping damage, visible mishandling, shortages, or wrong items within forty-eight (48) hours of delivery.

5.2 Preserve Packaging. You must retain all original cartons, pallets/skids, inner packaging, and protective materials. Failure to preserve packaging may result in denial of a carrier claim and/or limitation of available remedies.

5.3 Evidence Required. Claims must include order number, description, and clear photos (outer box/pallet, label, internal packaging, and product). We may require additional documentation to support a carrier or manufacturer claim.

Refunds

6.1 Refund Method. Approved refunds are issued to the original payment method only.

6.2 Non-Refundable Charges. Original shipping and handling charges are non-refundable, except where required by law or where the return is due solely to our error.

6.3 Timing. After receipt and inspection of an authorized return, we typically provide approval/denial within 3–5 business days. Bank/payment posting times vary and may take 5–10 business days or longer for international transactions.

Return Shipping; Risk During Return

Customer is responsible for return shipping costs and is strongly advised to use tracking and insurance. Ramo Trading is not responsible for lost or damaged return shipments. Refunds will not be issued unless and until the return is received and verified.

Return Address (Authorized Returns Only)

Ramo Trading
8 Fair Valley
Coto de Caza, CA 92679
United States

Contact

Email: info@ramotrading.com
Phone: +1 (833) 669-0944

For faster handling, include your order number and the SKU(s) you’re referencing.