Processing & Lead Times

Standard processing is typically 3–5 business days (excluding weekends/holidays). Items labeled “Special Order,” “Made-to-Order,” “Direct Ship,” or similar may require longer lead times, commonly 2–6 weeks (or as otherwise stated). We will use reasonable efforts to notify you of material delays.

Delivery Estimates; No Guarantee; Consequential Costs

All delivery dates are estimates only and not guaranteed. Ramo Trading is not responsible for costs associated with project delays, labor standby, missed deadlines, lost profits, or other consequential losses arising from supplier, carrier, customs, or force majeure delays, consistent with the Terms of Service.

Signature Requirement (High-Value Orders)

For your protection and ours, orders exceeding $500 USD (or local equivalent) may require Signature at Delivery and/or other delivery controls. You are responsible for ensuring an authorized representative is available at the delivery address. Failure to accept delivery may result in fees under our Return Policy.

Freight (LTL) Shipments — Large/Heavy Equipment

Certain large, bulky, or heavy equipment may ship via freight (LTL).

4.1 Site Access. You are responsible for ensuring the delivery location can accommodate a freight truck and that access is safe and lawful (including driveway clearance, loading dock access, and delivery time restrictions).

4.2 Service Level. Unless expressly purchased, freight delivery is typically curbside / dock delivery. Inside delivery, room placement, stair carry, debris removal, unpacking, and installation are not included unless explicitly quoted and paid.

4.3 Additional Fees. Lift-gate service, residential delivery, appointment delivery, inside delivery, limited access locations, re-delivery, detention/wait time, and other accessorial charges not purchased at checkout may be billed to the customer separately at carrier rates.

4.4 Inspection at Delivery (Critical). You must inspect freight shipments before signing the delivery receipt. If there is visible damage, you must (i) note damage specifically on the delivery receipt (e.g., “crate punctured,” “box crushed,” “pallet broken”), (ii) take photos, and (iii) report within 48 hours.

International Shipping; Importer of Record

International buyers are the Importer of Record and responsible for compliance with destination-country laws and regulations, licensing, permits, duties, VAT/taxes, brokerage, and clearance fees. Ramo Trading is not responsible for items delayed, held, or seized by customs due to buyer non-compliance or lack of required documentation.

Risk of Loss; Insurance

As stated in our Terms of Service, title and risk of loss pass to you upon tender to the carrier, unless otherwise required by law. If you require shipping insurance beyond the carrier’s standard liability limits, you must contact us prior to shipment for pricing and availability.

Address Corrections / Re-Routing

Requests to change the shipping address after an order has entered processing may be denied. If a carrier re-route is possible, it may incur a re-routing fee (typically $20–$50, depending on carrier and service level), plus any carrier-imposed charges.

Tracking

When available, tracking information will be provided via email after shipment. Some services may have limited tracking visibility.

Contact

Email: info@ramotrading.com

For faster support, include your order number and shipping address (or delivery city/country).