RETURN AND EXCHANGE POLICY
Thank you for shopping at Ramo Scientific.
If you are not entirely satisfied with your purchase, we are here to help.
Cancellations
- Orders may be canceled only before they are shipped.
- Once an order has been shipped, it cannot be canceled.
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Undeliverable or refused shipments will be subject to a 25% restocking fee plus the cost of shipping and handling.
Returns
- You have thirty (30) days from the date you receive the item to request a return.
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No returns will be accepted without prior approval. To request a return authorization, contact us at info@ramotrading.com before sending any items back.
- To be eligible for a return, items must be:
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Unused and in their original condition.
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In the original packaging with all included accessories.
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Accompanied by the reason for return inside the package.
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Return Shipping Costs: The customer is responsible for return shipping fees.
- Non-Returnable Items:
- Sale items, special orders, and custom-made products.
- Digital/downloadable software products.
- Gift cards.
- Opened or used consumables and perishable items.
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Lost or Damaged Returns: We do not guarantee receipt of returned items. If the item is lost or damaged in transit, we are not liable for any costs or refunds.
Return Address:
UAE - Dubai
Ramo Scientific Medical Equipment Trading CO.L.L.C.
201 0 MASHREQ, 0 - SOUK ALKABEER BUR DUBAI
+971-58-600-0926
info@ramotrading.com
Exchanges
- You may request an exchange within thirty (30) days of receiving your item.
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No exchanges will be accepted without prior approval. Please contact us before sending any items for exchange.
- Items must meet the same eligibility criteria as returns (unused, original packaging, all accessories included).
- Exchanges are only for the same item model (i.e., size or color variations may be swapped if available).
- Customers are responsible for all shipping costs related to exchanges.
Refunds
- Once we receive your returned item, we will inspect it and notify you within 3 to 5 business days regarding the refund status.
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Approved refunds will be issued to the original method of payment, excluding any initial shipping costs.
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Refund Denials: We reserve the right to deny refunds or exchanges without prior return approval or if the returned item does not meet our eligibility criteria.
Pricing Errors
- Ramo Trading reserves the right to cancel any order due to pricing errors, technical glitches, or incorrect product listings.
- If an order is canceled for this reason, the customer will receive a full refund.
Contact Us
We appreciate your patience and understanding of our policies. If you have any questions regarding returns or exchanges, please contact us at:
Email: info@ramotrading.com
UAE: +971-58-600-0926