Incorporation by Reference; Entire Agreement

These Terms incorporate by reference our Return, Refund & Exchange Policy and Shipping Policy, and any other policies or notices posted on the Services (collectively, the “Policies”). These Terms and the Policies constitute the entire agreement between you and the Company regarding the Services and supersede all prior or contemporaneous communications.

If there is a conflict between these Terms and any Policy, these Terms shall control unless expressly stated otherwise.

Platform Provider

The Services are hosted by Shopify Inc. (“Shopify”), which provides the e-commerce platform enabling us to sell products and services. Shopify is not a party to any transaction between you and the Company.

Role of Ramo Trading; No Manufacturer Status

You acknowledge and agree that the Company acts as a distributor/reseller of third-party products and, unless expressly stated in writing by the Company, is not the manufacturer of products sold through the Services.

Product descriptions, specifications, technical data, warnings, and safety instructions may be provided by manufacturers and reproduced for convenience only. You are solely responsible for verifying product specifications, compatibility, and suitability for your intended purpose prior to purchase and use.

Eligibility; Professional/Commercial Use; No Professional Advice

4.1 Specialized Goods. The Services offer scientific, laboratory, industrial, medical, and dental equipment and related items, generally intended for professional and/or commercial use and not consumer household use unless expressly labeled otherwise.

4.2 Authority; Qualifications. By placing an order, you represent and warrant that you have legal capacity to enter into contracts and that you are (i) a licensed professional and/or (ii) an authorized representative of a business or institutional entity qualified and permitted to purchase, possess, and operate such products, including any required licenses, permits, or authorizations.

4.3 No Professional Advice. No information provided by the Company—via the Services, email, telephone, or otherwise—constitutes medical, clinical, legal, engineering, regulatory, or professional advice. You acknowledge that you rely on any such information at your sole risk.

4.4 Non-Waivable Rights. Nothing in these Terms limits any consumer rights or remedies that cannot be waived under applicable UAE law.

Regulatory Compliance; Restricted Products; Export Controls; Sanctions

5.1 Compliance Responsibility. You are solely responsible for ensuring that the purchase, import/export, possession, installation, operation, use, maintenance, calibration, and disposal of any product complies with all applicable laws and regulations, including any licensing, import approvals, healthcare requirements, and regulatory obligations.

5.2 Export Controls and Sanctions. Products may be subject to export control laws and economic sanctions rules. You agree not to export, re-export, transfer, or sell products to restricted destinations or prohibited parties without required governmental authorization and compliance checks.

Acceptable Use

You agree not to:

• (i) use the Services for any unlawful, fraudulent, or abusive purpose;
• (ii) scrape, crawl, harvest, data-mine, or access the Services via automated means without our prior written consent;
• (iii) attempt to gain unauthorized access to any systems or networks;
• (iv) transmit malware or other harmful code; or
• (v) interfere with the operation, security, or integrity of the Services.

We may suspend or terminate access in our sole discretion for any violation, subject to applicable law.

Orders; Pricing; Errors; Right to Refuse; Cancellation

All prices, product availability, and product information are subject to change without notice. We reserve the right, in our sole discretion, to correct errors or inaccuracies, and to refuse, cancel, or limit any order at any time, including without limitation due to:

• (i) pricing or listing errors;
• (ii) suspected fraud or unauthorized transactions;
• (iii) suspected misuse, resale abuse, or policy violations;
• (iv) shipping, compliance, export/import, destination, or carrier restrictions;
• (v) inventory unavailability or discontinuation; or
• (vi) inability to obtain payment authorization.

If we cancel an order after payment has been processed, we will refund the amount actually paid to the original payment method, subject to applicable law.

Payment; VAT/Taxes; Customs; Chargebacks

8.1 Payment Authorization. You authorize us (and our payment processors) to charge your payment method for your order.

8.2 VAT / Taxes. Prices may be displayed inclusive or exclusive of VAT depending on store settings and destination. Where applicable, VAT will be applied in accordance with UAE tax rules. You are responsible for any additional taxes required by the destination jurisdiction unless expressly stated otherwise.

8.3 Customs / Import Fees. For international shipments, you are responsible for duties, VAT, brokerage fees, clearance charges, and import requirements unless expressly stated otherwise.

8.4 Chargebacks. If you initiate a chargeback without first contacting us to attempt resolution, we may restrict future purchases and/or suspend your account to the extent permitted by law. This does not affect any rights you may have under applicable consumer laws.

Shipping; Delivery; Risk of Loss; International Shipments

Shipping terms and delivery matters are governed by our Shipping Policy.

9.1 Delivery Timelines. Delivery estimates are not guaranteed unless expressly confirmed in writing. Delays may occur due to suppliers, carriers, customs, inspections, or force majeure events.

9.2 Risk of Loss. To the maximum extent permitted by applicable law, risk of loss passes to you upon handover of products to the carrier (shipment contract). Where UAE law requires otherwise, the legally required rule will apply.

9.3 International Orders; Importer of Record. For international orders, you are the Importer of Record and responsible for compliance with import requirements and payment of duties, taxes, and fees. We are not responsible for customs delays, holds, seizures, rejections, or related consequences.

Returns; Refunds; Exchanges

All returns, refunds, exchanges, restocking fees, and eligibility requirements are governed exclusively by our Return, Refund & Exchange Policy.

Nothing in our Policies limits mandatory rights provided under UAE consumer protection law (where applicable).

Disclaimer of Warranties

WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT SUCH DISCLAIMERS ARE NOT PERMITTED BY APPLICABLE LAW.

We do not warrant that product descriptions, specifications, or other content are accurate, complete, reliable, or error-free. Any manufacturer warranty is provided solely by the manufacturer (if any), and you must look solely to the manufacturer for warranty claims.

The Company makes no representations or warranties regarding clinical efficacy, patient outcomes, regulatory approval status in your jurisdiction, or medical/clinical results, and the buyer assumes all risk for the clinical, technical, or operational application of products purchased, to the maximum extent permitted by law.

No statement, guidance, or recommendation by the Company modifies manufacturer instructions or creates any warranty.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability where it is unlawful to do so under applicable UAE law (including liability for fraud or willful misconduct where applicable).

Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, causes of action, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• (i) your breach of these Terms or any Policies;
• (ii) your misuse, improper use, or unauthorized use of any products;
• (iii) your violation of any law or regulation (including import/export requirements); or
• (iv) your infringement or violation of any third-party rights.

Dispute Resolution; Governing Courts (UAE)

14.1 Informal Resolution. Before filing any court claim, you agree to contact us at info@ramotrading.com with: (i) your name; (ii) order number (if applicable); (iii) a description of the dispute; and (iv) the relief requested. The parties will attempt in good faith to resolve the dispute within thirty (30) days.

14.2 Courts and Jurisdiction. Unless mandatory law requires otherwise, any dispute, claim, or controversy arising out of or relating to the Services, these Terms, the Policies, or any products sold by the Company shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.

14.3 Injunctive Relief. We may seek injunctive or protective relief in any competent court to prevent unauthorized access, misuse of the Services, fraud, or infringement of intellectual property rights.

Governing Law (UAE)

These Terms are governed by the laws of the United Arab Emirates and, where applicable, the laws and regulations of the Emirate of Dubai, without regard to conflict-of-laws principles.

Modifications to Terms

We may modify these Terms at any time by posting updated Terms and revising the “Last Updated” date. Your continued use of the Services after such posting constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Severability

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Notices; Electronic Communications

You consent to receive communications from us electronically (email, SMS, website notices, and platform notifications), and you agree that such communications satisfy legal notice requirements where permitted by applicable law.

Force Majeure

The Company shall not be liable for any delay, non-delivery, or failure to perform (in whole or in part) resulting from causes beyond its reasonable control, including, without limitation: acts of God; natural disasters; pandemics; war; terrorism; civil unrest; riots; embargoes or sanctions; acts or orders of governmental authorities; fire; floods; accidents; labor disputes or strikes; shortages or unavailability of transportation, carriers, fuel, energy, labor, materials, components, or inventory; port congestion; customs delays or holds; supplier or manufacturer delays; or failures of telecommunications or information systems.

In any such event, the Company may suspend performance, extend delivery timelines, allocate available inventory among customers, and/or cancel affected orders, and the customer’s remedy (if any) shall be limited to a refund of amounts actually paid for undelivered products, subject to applicable law.

No Waiver

No failure or delay by the Company in exercising any right, remedy, power, or privilege under these Terms shall operate as, or be construed as, a waiver thereof. Any waiver must be in writing signed by an authorized representative of the Company, and any such waiver shall be effective only to the extent expressly set forth in that written instrument.

Contact Information

Ramo Scientific Medical Equipment Trading Co. L.L.C. (Dubai, UAE)
(d/b/a Ramo Scientific)
Email: info@ramotrading.com
UAE: +971-58-600-0926

If you have questions about these Terms, please contact us and include your order number (if applicable).